Good Day:
The center beam stabilizer bar that runs lenghwise (creating a Hip Roof shape) wont stay in place. When I retract the patio awning, the bar tends to gravitate to one side by as much as 1 foot or more by the time it is completely retracted. The rope seems to be fine. Please advise what I can do to fix this problem.
Thank you.
Jim
Hi Jim:
It's possible that the string may have come off the pulley on the end cap. Check to ensure the string is not broken and that that the string has not slipped off the pulley inside of the end cap. If it has, that's your issue. You have to pull off the cap, put it back on the track and put the cap back on. It does take some elbow grease to pull those caps back.
If you need help, we can arrange a team to fix the issue. Just call us here at the office.