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Our Online Process

Learn about our process to purchase our product online and have it delivered to you. 

Place your order

Place your order online and include your width and projection for the product you are purchasing. Fabric selection, motor side and other details will be address via a consultation later.

We'll call you for a quick consult. 

We want to make sure that you get exactly what you need. We will call you to discuss the finer details including cord length, motor side, and your plan for installation.

We will also arrange to have physical same of the colour selections shipped to ensure you get the exact colours you want.

Customer Service Rep
We'll send you samples

Depending on the products chosen, we'll send you samples of the frame and/or fabric colours for selection. These usually arrive within a few days.

A return shipping slip will be included to send the samples back to us.

We begin production

After we have all of the details and you are happy that you have a good plan for installation, we begin production of your system. Production is usually around 4 weeks. Once produced we will ship your product and give you a timeline for delivery.

In most regions, we will have a pair of people to unload but in some more remote areas we need to send via freight. These are details that will be discussed during the consult.

Engineer in Factory
Receive your product

Typically from 4-6 weeks from the original consult, you will have your product in hand, ready for installation.

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Please give us a call if you are unsure of anything and we can help.

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